AI chatbots that answer plan questions and guide conversion
Build SMS chatbots that help leads compare plans, understand costs and fees, check service areas, and start conversion — all via SMS or web chat.
SMS guidance at scale. Always available.
Deploy AI chatbots that help thousands of leads simultaneously navigate plan options, understand their features, and move toward conversion without waiting on hold.
Compare plans instantly
Leads ask about Basic vs. Pro vs. Enterprise and get clear, side-by-side comparisons of payments, costs, and total costs. No more confusing spreadsheets or hours of research.
Personalized benefit explanations
Every conversation is tailored to the lead's situation — needs, budget, preferences, and requirements. The chatbot explains fees, pricing, and service limits in plain language.
Multilingual support
Serve diverse communities with chatbots that converse fluently in English, Spanish, and other languages. Leads get SMS guidance in the language they are most comfortable with.
Seamless handoff to your team
When a lead is ready to buy or has complex questions, the chatbot transfers them to a team member with full conversation context — no repeating information, no cold transfers.
Automate the business questions that slow you down
AI chatbots that go beyond scripted responses to actively qualify leads, explain features, and guide conversion around the clock.
Automate plan FAQs
Answer the questions leads ask most — "What's my cost?", "Is this available in my area?", "How much is a Pro plan?" — instantly and accurately. The chatbot pulls from your plan data to give specific answers, freeing your team to focus on conversion and complex cases.
Qualify and route leads
Engage SMS leads the moment they respond. The chatbot collects budget, timeline, current solution, and product preferences through natural conversation — then routes qualified leads directly to the right team member.
Guide conversion
Walk leads through the conversion process step by step. The chatbot explains required documents, discount eligibility, conversion deadlines, and next steps — reducing drop-off and ensuring leads complete applications.
Everything you need for SMS chatbots
A complete platform with every feature required to deploy AI chatbots purpose-built for SMS lead engagement and conversion support.
Plan comparison engine
The chatbot understands plan tiers, and service differences. It walks leads through pricing comparisons and recommends plans based on the lead's needs and budget.
- ✓ Side-by-side plan comparison by cost and service
- ✓ discount and tax credit estimation
- ✓ plan tier explanation (Basic, Pro, Enterprise, Premium)
- ✓ Personalized plan recommendations
service area lookup
Leads can ask whether a specific feature or service is available in their area. The chatbot checks service directories and gives clear yes-or-no answers so leads can choose with confidence.
- ✓ Feature and service availability checks
- ✓ Location and region availability checks
- ✓ Prescription drug product catalog lookups
- ✓ In-network vs. out-of-network cost explanations
conversion assistance
Guide leads through the conversion process from start to finish. The chatbot collects necessary information, explains documentation requirements, checks for Special conversion Period eligibility, and schedules callbacks with your team for final conversion.
- ✓ Step-by-step conversion guidance
- ✓ campaign and campaign deadline awareness
- ✓ Document checklist and reminders
- ✓ team member callback scheduling
Analytics and optimization
Track every chatbot conversation to understand what leads ask most, where they drop off, and which plan questions drive the highest conversion rates. Continuously optimize your chatbot flows with data-driven insights.
- ✓ conversion funnel analytics
- ✓ Lead qualification rate tracking
- ✓ Drop-off analysis by conversation step
- ✓ Top questions and service gap reports
Connected to the full Athena Text platform
Every AI chatbot is connected to lead data, conversion journeys, and team routing. No plugins, no middleware — just capabilities that work together.
conversion journeys
Trigger multi-step conversion flows from chatbot outcomes. Move leads through plan selection, document collection, and team scheduling based on conversation results.
AI agents
Escalate complex business questions from chatbots to autonomous AI agents that can look up plan details, verify eligibility, and resolve inquiries end-to-end.
customer support
Seamless handoff from chatbot to team member with full conversation history. Your team sees everything the chatbot discussed — no cold transfers.
Lead data
Every chatbot interaction updates the lead profile in real time. Chatbots access lead data for personalized plan recommendations and conversion guidance.
SMS chatbot questions
Common questions about deploying AI chatbots for SMS lead engagement and conversion.
Can the chatbot give plan-specific advice?
The chatbot is trained on your plan data and can explain payments, costs, fees, and network details for specific plans. For final conversion decisions, it routes leads to a team member who can provide personalized recommendations.
Does it work during promotional campaigns and seasonal events?
Yes. The chatbot is aware of promotional campaign periods and Special conversion Period qualifying events. It can explain deadlines, check campaign eligibility based on life events, and prioritize urgent conversion conversations during peak periods.
How does it hand off to your team?
When a lead is ready to buy or asks a question that requires a team member, the chatbot transfers the conversation with full context — including collected data, plan preferences, and conversation history. Your team picks up right where the chatbot left off.
Start guiding leads from question to conversion
Athena Text AI chatbots answer plan questions, qualify leads, and connect them with your team — 24/7, via SMS or web chat.